Lost / Damaged Passport

Lost / Damaged Passport

To replace a lost or damaged passport, the following process applies:

1. Send an email to consular@palgov.org outlining the request for the service, and explaining how the passport was lost/damaged.

2. Submit the following documents to the Consular Section of the General Delegation of Palestine in Canberra:

  • Completed Consular Service Registration Form
  • Completed Passport Application Form
  • Copy of the lost/damaged passport (if possible)
  • Copy of Palestinian Identity (if available), or other identification e.g. driving license.
  • Copy of Residency /Visa
  • Four JP certified photos of the applicant on a blue or light blue background, as per the size required for Australian passports (click here for further details)
  • Damaged passport or Police Report if Passport was lost
  • A self-addressed Australia/NZ Post Express envelope, for the return of the documents to the applicant.

Documents must be sent using an Australia/NZ Post Express envelope to the following address:

Consular Section of the General Delegation of Palestine
P.O Box: 4646, Kingston, ACT 2604

3. Payment: Current cost for the direct issuing of a passport is AU$105, to be paid via money order/Cheque/bank transfer addressed to General Palestinian Delegation.

For bank transfer, send to the following:

ANZ Bank
Account Name: General Palestinian Delegation
BSB: 012984
Account No: 495114842

ACT 2603, Australia

Please include your name into the reference section of the bank transfer.

After payment, please send a record of the transaction details (screenshot/receipt/etc.) to consular@palgov.org

4. After payment and all necessary documents have been received, they will be certified and the application will be forwarded by the Consular Section in Canberra directly to the Ministry for Foreign Affairs in Ramallah for processing. 

After the new passport has been processed, the applicant will be contacted by the Consular Section in Canberra and the new passport will be sent to the applicant by post.

Important Note: After all necessary documents have been submitted according to procedures, the processing time for passport issuance/renewal is up to 3 MONTHS. If this period has passed and your transaction has not been completed, please contact the Consular Affairs Department on 02 6286 9193 to follow up.

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